WE DON'T OPERATE LIKE A STANDARD SHOP SO THINGS CAN TAKE A LITTLE LONGER TO ARRIVE
As we don't currently employ members of staff, P1AN operates on a part time basis. This can make it a little difficult to pack and ship products, so things can take a little longer than you are currently used to. We are no Amazon when it comes to shipping that's for sure.
WE NEED YOUR SUPPORT!
By supporting P1AN you are not only getting some awesome gear but you are supporting an independent small UK business and UKSN. This means we can invest more into the community and eventually look at employing full time staff!
All of our staff currently work on a voluntary basis and have full time jobs, family's and run other businesses so please be patient. In peak season or when our volunteers are off camping or doing other things orders can take upto a month so please be aware of this when ordering.
Orders are generally packed and shipped once or twice a week on Wednesday and / or Friday. If an order is urgently required we can arrange alternative shipping (Additional costs are applicable) - just get in touch.
Please note: We do not operate at weekends - We are out enjoying the wilderness!
With this said we try our very best to dispatch as quickly as possible with around 70% of all orders arriving within 2 weeks (non peak).
AVERAGE DELIVERY TIMES:
Within 1 week: 10%
1-2 weeks: 70%
2-3 weeks: 97%
4-6 weeks: 99%
In peak season or busy periods orders can take considerably longer. Please contact us for an estimate.
CHRISTMAS DELIVERY CUT OFF - 11th December
POTENTIAL ORDER DELAYS
> PARACORD BRACELETS
Bracelets are made to order by a 3rd party so can take 1 month+.
Radios are occasionally purchased to order so can take a few weeks to arrive with us which can delay your order slightly. If you want to check stock levels- quickly just drop us a message or email.
> LEATHER GOODS
leather goods are manufactured by a 3rd party on our behalf. Due to the nature of custom products they can take a little longer to arrive. With this said, you should receive within a couple of weeks but can on occasion, take a little longer.
COURIERS AND TRACKING
UKSN only uses 2 couriers due to specific store integration requirements.
My Hermes (Tracked): Used for the majority of parcels over the size of an envelope.
Royal Mail: Used for small parcels including membership.
You should automatically receive a shipping confirmation email once your parcel has been collected. You can additional view this information from within your account.
HOW WILL I KNOW WHEN MY ORDER IS SHIPPED?
As soon as your order is shipped you will receive an Email notification informing you of your order status. Depending on the delivery method chosen you may additionally receive tracking information
CAN I REQUEST FASTER SHIPPING IF THE ORDER IS REQUIRED QUICKLY?
Absolutely! Just drop us a message. You will likely need to pay additional for this service.
CAN I COLLECT MY ORDER?
Unfortunately we do not offer this service.
- P1AN is a trading name of Pixlfox limited and registered in England and Wales with Company Number 10291158
- Registered Office: UKSN Ltd, 4 Union Street, Sandbach, Cheshire, CW11 4BG
NO STOCK IS KEPT ON SITE AT ANYTIME AND SHIPPED FROM A 3RD PARTY LOCATION.