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PRIVACY POLICY

Please read our privacy policy before becoming a UKSN community member or purchasing from the UKSN website.
 

1. What data do we collect? 
 

1.1 Shop (P1AN)
When purchasing from our online shop (P1AN) we store key information pertaining to fulfilling your order. This data includes your name, address, email and phone number. We also keep a record of your orders which are connected to your personal online account with UKSN. 
 

1.2 Membership to UKSN
By becoming a member of UKSN you agree to us holding your personal information on file. The personal identification information we store includes your name, age, gender, address, geographical information, email and phone number.
We also store additional personal information related to your UKSN MemberPASS. This includes but is not limited to medical information and emergency contact details which could be shared with relevant third parties in an emergency situation. If using network communication services we may also collect location data which is used as part of the core services provided.
 

2. How will we use your data? 
UKSN collects your data so that we can: 
 

  • Process your order

  • Manage your account. 

  • Maintain membership to UKSN

  • Provide medical or emergency assistance

  • Maintain UKSN core services

  • Email you with special offers on other products and services we think you might like. 
     

UKSN will only share (minimal) data with third parties to process orders, operate membership services, conduct advertising/marketing and for accounting purposes. We may also process or share your personal data with relevant third parties if required to do so. 
 

When UKSN processes your order, it may send your data to relevant payment processors including Paypal or Square. UKSN does not see or hold any of your financial information unless directly provided over the phone or you personally choose to store it within your account.
 

3. How do we store your data? 
UKSN securely stores the majority of our members/customer data online utilising trusted third party services. These include Google, WIX and Shopify. Non digital data such as customer invoices are stored at our ‘HQ’ within a secured cabinet. Any data held within the ‘cloud’ requires 2FA (2 Factor Authentication) to access and/or is encrypted. Any data stored is only accessible by a handful of trusted volunteers.


4. How long do we store your data?
UKSN will keep your membership and order history for 5 years after your membership has expired. If purchasing from the store as a customer (without membership) we will keep your data stored for 5 years as required for accounting purposes. Once this time period has elapsed, we will delete or shred your personal information.
 

5. Your data protection rights
Under data protection law, you have rights including:

 

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.


Please contact us by emailing support@uksn.org.uk if you wish to make a request.

6. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing support@uksn.org.uk or writing to:
 

UKSN Ltd
4 Union Street
Sandbach
Cheshire
CW11 4BG
 

You can also complain to the ICO if you are unhappy with how we have used your data.
 

The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk