WHAT IS P1AN?
P1AN was originally conceived as a way to help fund the UKSN community. Everything you buy aids the network in some way! From helping contribute to the UKSN yearly camp to aiding subsidise activities and training for members. This makes P1AN highly unique in a world of massive corporations and greed.
By purchasing from P1AN you are making a difference to the entire UKSN community and supporting a small independent UK company.
THE P1AN DIFFERENCE: COMMITTED TO PROVIDING A SERVICE LIKE NO OTHER
As well as us contributing profits to the UKSN community we are a business like no other. Lets take a look at what else we offer:
TRIED AND TESTED: We try and test everything we sell. We are committed to only offering products that we trust and will use in the 'field' ourselves.
QUALITY GUARANTEED: If you are unhappy with a products performance, quality or value drop us a message - give us that important feedback. We will happily offer a variety of solutions including product replacement to collection and refund within 14 day of receiving your order. Just be sure to keep your packaging!
WORLD CLASS CUSTOMER SERVICE: With a small UK based customer service team we offer near immediate assistance with any problems with your order or any products purchased from P1AN. Simply drop us a message and we will be in touch within 24 hours with a resolution.
WARRANTY: Unlike most retailers we wont fob you off making you deal with the manufacturer. You bought the product from us - Not them. We will deal with everything on your behalf. Piece of mind like no other!
SUPPORTING UK BASED BUSINESSES: We try and support UK based businesses by purchasing products and services direct where possible.
ECO-FRIENDLY PACKAGING: Protecting the environment is something we are committed to. We use Paypal's 100% recycled cardboard boxes which are 100% recyclable. In addition to this we use eco-friendly tape which is also recyclable.
NO STOCK, NO WORRIES
If we don't have a product in stock or you are looking for something in particular that we don't sell - drop us a message. We can source a variety of things at fantastic prices. Plus, by using P1AN you are supporting the UKSN community.
Warranty is very important and something that you should consider when buying from any retailer. Great warranty and high quality customer service make a whole world of difference if things go wrong. We have even been known to replace things well outside of warranty... Piece of mind for anyone who shops with P1AN.
12 months: For all purchases we offer a standard 12 month warranty
Standard delivery £5.99
All of our products are shipped securely via MY HERMES or ROYAL MAIL. The only difference is due to the part time nature of the store and all staff being volunteers - things can take a little longer than you are used to. With this said, if things do go wrong and your order gets 'eaten by the delivery driver' we aim to rectify within a couple of days.
To read more about deliveries please visit our DELIVERY AND IMPORTANT INFORMATION page.
IF YOU DO NEED SOMETHING SHIPPING URGENTLY, PLEASE CONTACT US AND LET US KNOW. WE WILL DO OUR BEST TO GET IT DISPATCHED AS FAST AS WE CAN.
Q: HOW DO THE PROFITS FROM P1AN HELP THE UKSN COMMUNITY?
A: P1AN helps UKSN by helping fund events, subsidies, projects and competitions. As we grow we will need to employ staff, purchase a company van for transporting equipment to events and eventually rent or buy a store/office. With this said, UKSN Ltd is a limited company and operated independently of the main online UKSN community. Unfortunately membership doesn't even cover UKSN's running costs so P1AN tops this up!
Q: I HAVE NOTICED THE UV-5R RADIOS ARE A LITTLE MORE EXPENSIVE THAN ELSEWHERE. WHAT AM I ACTUALLY GETTING FOR MY MONEY?
A: You are buying a radio that has been hand tested and programmed in the UK. You can even utilise our radio licence for set channels if you are a PAID UKSN MEMBER. Here at P1AN we source all of our radios from a UK importer which is very important for warranty purposes.
By purchasing from the far east you are likely to encounter:
Have no warranty
You will need to programming the unit manually
You need a licence to operate
From our experience the radios are fantastic but batches can vary in quality. We take the risk so you don't have to.
Q: WHO DO I CONTACT IF I HAVE AN ISSUE OR REQUIRE MORE INFORMATION?
A: If you need to contact us for any reason please visit the 'Contact us' page. You can use 1 of 3 methods: